Frequently Asked Questions
We do not offer refunds on goods that have been purchased and shipped. However, in certain cases, we may offer store credit if the occasion warrants it.
Lagos: 1-3 working days (excluding weekends and public holidays).
Outside Lagos (within Nigeria): 3-5 working days.
International deliveries: 5-7 working days.
During sale periods: 10-15 working days.
Currently, we do not offer pick-up services as our operations are fully online. However, bulk orders of 20 liters and above may qualify for an exception to avoid delivery expenses.
If your order has not yet been processed for shipping, you may request a change of address. Contact our support team immediately for assistance.
No, delivery fees are non-refundable under any circumstances.
Yes, delivery fees are subject to change based on the total weight of your package. If there is a need for a price reconciliation, we will inform you before proceeding.
Yes, we ship internationally. Delivery outside Nigeria takes approximately 5-7 working days after payment confirmation.
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery progress.
Delivery timeframes may change due to unforeseen circumstances such as protests, roadblocks, or general logistics delays. If your order is significantly delayed, please contact our support team for updates.
Yes! We source only 100% pure, high-quality plant oils from trusted producers to ensure authenticity and effectiveness.
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We try as much as we can to answer all your questions. If our FAQs didn’t quite answer your questions, please contact us.
Bundle Deal 6 - (Cold and Hot Therapy Pack ONLY) 
Bundle Deal 2. (Castor Oil Waist Flannel + Neck Wrap + 100ml Castor Oil)